Shipping & Final Sale Policy

Please review this policy before placing your order.

Final sale

All purchases are final sale. We do not accept returns, refunds, or exchanges for change of mind, colour preference, styling preference, or ordering the wrong item. Please review product details and your shipping information carefully before checking out.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us through our Contact page within 48 hours of delivery. Include your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate resolution where the claim is approved. This does not affect any rights you may have under applicable consumer-protection law.

Order changes and cancellations

Contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee changes once an order has entered fulfillment.

Processing times

Orders are generally prepared within 1–3 business days, excluding weekends and holidays. During launches, sales, and peak periods, processing may take longer. Delivery estimates begin after an order has been dispatched.

Greater Toronto Area delivery

Eligible GTA orders are typically delivered within 1 business day after processing. Availability can depend on the delivery address, order time, weather, and carrier conditions. This is an estimate and not a guaranteed delivery date.

Canada shipping

Canadian orders typically arrive within 3–7 business days after dispatch. Remote and rural destinations may require additional time.

International shipping

International orders typically arrive within 7–21 business days after dispatch. Customs processing can cause delays outside our control.

Tracking and delivery

When tracking is available, it will be sent to the email address used at checkout. Customers are responsible for providing a complete and accurate delivery address. Azlyf is not responsible for delays caused by carriers, customs, severe weather, or an incorrect address supplied at checkout.

Duties and taxes

International customers are responsible for any import duties, taxes, brokerage fees, or customs charges required by the destination country unless checkout states otherwise.